Shipping Policy

1. Overview

Peptide Canada ships products directly to customers within Canada and can also ship to the United States. For orders outside Canada or the United States, customers should contact us before placing an order so we can review shipping availability and options.

Customer satisfaction is important to us, and our team will do its best to assist when a shipping concern is brought to our attention.

2. Order Processing Times

Orders are processed after payment confirmation and order review. Processing time may depend on product availability, payment verification, holidays, carrier pickup schedules and other operational factors.

• Orders are processed in the order they are received.
• Processing time is separate from carrier delivery time.
• Orders placed outside regular business hours may begin processing on the following business day.
• Orders may be delayed if payment or shipping information is incomplete or requires clarification.

3. Delivery Times

Most shipments are estimated to arrive within approximately 2–5 business days after shipment. Actual delivery time depends on the destination and the shipping service selected by the customer at checkout.

Available shipping methods, estimated delivery speeds and applicable shipping charges are displayed during checkout before the order is submitted.

Delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary because of carrier volume, weather, service disruptions, remote delivery areas, holidays, customs review or other circumstances outside Peptide Canada’s reasonable control.

Once an order has shipped, tracking information may be provided where available so the customer can monitor delivery directly with the carrier.

4. Responsibility After Shipment

Once an order has been transferred to the shipping carrier, Peptide Canada is not responsible for delays, loss, theft, damage, misdelivery, failed delivery attempts, customs issues or other incidents that may occur while the package is in transit, except where responsibility cannot lawfully be excluded.

We cannot guarantee the outcome of carrier investigations, customs reviews or shipping claims, but we will make reasonable efforts to help guide the process when appropriate.

5. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Peptide Canada is not responsible for delays, failed delivery, lost packages or returned shipments caused by incorrect, incomplete or outdated shipping information.

• Review your name, address, unit number, postal code, email address and phone number before submitting your order.
• If you notice an error after placing an order, contact us immediately at [email protected] .
• We cannot guarantee address changes once an order has been processed or shipped.

6. Lost, Delayed or Damaged Packages

If your package appears delayed, lost, damaged, stolen or incorrectly delivered, contact the shipping carrier first using the tracking number provided. Carrier scans and delivery records are generally required to investigate shipping incidents.

You may also email our team at [email protected] with your order number, tracking number and a description of the issue.

While Peptide Canada is not responsible for carrier-related incidents after shipment except where required by applicable law, we will assist where possible.

7. Weather, Carrier and Service Delays

Peptide Canada is not responsible for delays caused by weather conditions, carrier service interruptions, holidays, high shipping volume, labour disruptions, customs or regulatory reviews, incorrect address information or other circumstances outside our reasonable control.

8. Shipping Destinations and Restrictions

Peptide Canada ships within Canada and may ship to the United States. For international orders outside Canada or the United States, email [email protected] before placing an order so we can confirm whether shipping is available to your location.

International customers are responsible for customs requirements, import rules, duties, taxes, carrier fees, inspections, delays, seizures or restrictions that may apply in their country or region.

We reserve the right to refuse, hold or cancel shipments where shipping information appears incomplete, restricted, suspicious, unavailable or inconsistent with our Terms of Service.

Customers are responsible for ensuring that products can be lawfully ordered, imported, received, possessed and used in their location and for their intended research purpose.

9. Updates to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised effective date.

Effective date: April 23, 2026

10. Contact Us

If you have shipping questions or need assistance with an order, contact Peptide Canada at [email protected] . We are happy to help where possible.