1. Overview
Peptide Canada ships products directly to customers within Canada and can also ship to the United States. For orders outside Canada or the United States, customers should contact us first at [email protected] before placing an order so we can review shipping availability and options.
Customer satisfaction is very important to us, and our team will always do our best to assist when a shipping concern is brought to our attention.
2. Order Processing Times
We aim to ship orders the same business day whenever possible. Orders are typically processed after payment confirmation and order review. Same-day shipping may depend on the time the order is placed, product availability, payment verification, holidays, carrier pickup times, and other operational factors.
- Orders are processed in the order they are received.
- Processing times are separate from carrier delivery times.
- Orders placed after carrier cutoff times may ship the next business day.
- Orders may be delayed if shipping details are incomplete or require clarification.
3. Delivery Times
Most shipments are typically delivered within approximately 2-3 business days after shipment, depending on the destination, carrier service, and any delays outside our control.
Delivery timelines provided at checkout or by the carrier are estimates only. Actual delivery times may vary due to carrier volume, weather, service disruptions, remote delivery areas, holidays, customs review, or events outside of Peptide Canada’s control.
Once an order has been shipped, tracking information may be provided where available so the customer can monitor the delivery status directly with the carrier.
4. Responsibility After Shipment
Once an order has been transferred to the shipping carrier, Peptide Canada is not responsible for delays, loss, theft, damage, misdelivery, failed delivery attempts, customs issues, or other issues that may occur while the package is in transit.
We cannot guarantee the outcome of carrier investigations, customs reviews, or shipping claims, but we value our customers and will make reasonable efforts to help guide the process when appropriate.
5. Accurate Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Peptide Canada is not responsible for delays, failed delivery, lost packages, or returned shipments caused by incorrect, incomplete, or outdated shipping information.
- Please review your name, address, unit number, postal code, email, and phone number before submitting your order.
- If you notice an error after placing an order, contact us immediately at [email protected].
- We cannot guarantee address changes once an order has been processed or shipped.
6. Lost, Delayed, or Damaged Packages
If your package appears delayed, lost, damaged, stolen, or incorrectly delivered, please contact the shipping carrier first using the tracking number provided. Carrier scans and delivery records are generally required to investigate shipping incidents.
You may also email our team at [email protected] with your order number, tracking number, and a description of the issue. While Peptide Canada is not responsible for carrier-related incidents after shipment, we will gladly assist where possible because customer satisfaction is important to us.
7. Weather, Carrier, and Service Delays
Peptide Canada is not responsible for delays caused by weather conditions, carrier service interruptions, holidays, high shipping volume, labour disruptions, customs or regulatory reviews, incorrect address information, or other circumstances outside our control.
8. Shipping Destinations and Restrictions
Peptide Canada ships within Canada and may ship to the United States. For international orders outside Canada or the United States, please email [email protected] before placing an order so we can confirm whether shipping is available to your location.
International customers are responsible for any customs requirements, import rules, duties, taxes, carrier fees, inspections, delays, seizures, or restrictions that may apply in their country or region.
We reserve the right to refuse, hold, or cancel shipments where shipping information appears incomplete, restricted, suspicious, unavailable, or inconsistent with our Terms of Service.
Customers are responsible for ensuring that products can be lawfully ordered, imported, received, possessed, and used in their location and for their intended research purpose.
9. Updates to This Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised effective date.
Effective Date: April 23, 2026
10. Contact Us
If you have any shipping questions or need assistance with an order, please contact Peptide Canada at [email protected]. We are happy to help where possible.